Shipping policy

Thank you for shopping with us. Below are the terms and conditions that outline our shipping policy.

General Information & Public Holidays

Your delivery timeframe begins once the carrier has received and scanned your package.

  • Delivery estimates are based on business days only

  • Weekends and public holidays are excluded

  • Please allow an additional business day for each public or national holiday

⚠️ We are currently unable to ship to military addresses

Processing Time

  • Orders are typically processed within 1–3 business days

  • Orders placed on weekends are processed on the next business day

  • Orders placed on weekends or Mondays may require one additional processing day

Shipping Time

  • Standard Shipping: 7–15 business days

  • Expedited Shipping: 5-7 business days

Estimated Delivery Time

  • Standard Delivery: 8–18 business days

  • Expedited Delivery: 6–10 business days

Delivery times may vary due to external factors such as holidays, weather, customs clearance, or carrier delays.

Sale Periods

During promotional periods or high-demand seasons:

  • Processing and shipping may be delayed by 1–3 additional business days

We appreciate your patience as we work to fulfill your order as quickly as possible.

Shipping Rates

  • Free Standard Shipping: Orders over $60 USD

  • Standard Shipping Fee: $10 USD (orders under $60)

  • Expedited Shipping Fee: $20 USD

Order Tracking

  • Once your order is shipped, you will receive an email with your tracking number and instructions

  • Tracking updates are typically available within 24–48 hours

  • You may also track your order via customer support or live chat

Delivery Notes

Delays may occasionally occur due to:

  • Carrier issues

  • Public holidays

  • Customs processing

  • High order volume

Need Help?

If you have any questions about your order or shipping, please contact us:

📧 Email: info@charming-lulu.com